OCLC udsendte i sommer rapporten Seeking Synchronicity om virtuel reference.
Hele rapporten: Seeking Synchronicity (86 s./pdf)
Rapporten: “…distills more than five years of virtual reference (VR) research into a readable summary that features memorable quotes that vividly illustrate very specific and actionable suggestions. Taken from a multi-phase research project that included focus group interviews, surveys, transcript analysis, and phone interviews, with VR librarians, users, and non-users, these findings are meant to help practitioners develop and sustain VR services and systems. The report asserts that the “R” in “VR” needs to emphasize virtual “Relationships” as well as “Reference”.”
“Today’s students, scholars and citizens are not just looking to libraries for answers to specific questions—they want partners and guides in a life long information-seeking journey. By transforming VR services into relationship-building opportunities, libraries can leverage the positive feelings people have for libraries in a crowded online space where the biggest players often don’t have the unique experience and specific strengths that librarians offer.”