Library Journal har samlet fire essays om The Reference User Experience: Four Essays
De fire essays kommer fra: “…talks given at the Focusing on the User Experience session of this year’s Reference Renaissance conference”
From Steven Bell and Wayne Bivens-Tatum, two views on how to get started with user-centered thinking; from Jean Costello, a sobering look at why a model patron has given up on libraries for reference entirely; and from James LaRue, thoughts on the difference between visible and invisible user services.
- Fish Market 101: Why Not a Reference User Experience?
- Imagination, Sympathy, and the User Experience
- Why I Don’t Use Libraries for Reference Anymore
- The Visibility and Invisibility of Librarians