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Library Journal om The Reference User Experience

November 24th, 2010 af Søren Madsen

Library Journal har samlet fire essays om The Reference User Experience: Four Essays

De fire essays kommer fra: “…talks given at the Focusing on the User Experience session of this year’s Reference Renaissance conference”

From Steven Bell and Wayne Bivens-Tatum, two views on how to get started with user-centered thinking; from Jean Costello, a sobering look at why a model patron has given up on libraries for reference entirely; and from James LaRue, thoughts on the difference between visible and invisible user services.

  1. Fish Market 101: Why Not a Reference User Experience?
  2. Imagination, Sympathy, and the User Experience
  3. Why I Don’t Use Libraries for Reference Anymore
  4. The Visibility and Invisibility of Librarians

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